Privacy Policy

Privacy Policy

We take the protection and handling of your personal information seriously at 21 Casino. This Privacy Policy outlines how we collect, use, store, and share your data while you're on our platform.

Personal Information Collection

When creating an account or using our services, we may ask for certain information to verify identity and ensure a secure experience. The types of personal information collected include:

• Name
• Address (including country)
• Date of birth
• Contact details (email, phone number)

This data helps us understand who you are, where you're from, and how old you are. We use this information for various purposes detailed below.

Account Registration Information

When registering an account with 21 Casino, we collect your username, email address, password, and a recovery question and answer combination. This is necessary to create a secure and functional user experience. Additionally, if you choose to verify your account through third-party services like Facebook or Google, we may receive associated data.

Device and Browser Information

We use various technologies (e.g., cookies) to collect information about the device and browser used while accessing our platform:

• Device type (desktop/tablet/mobile)
• Operating system
• Screen resolution
• Browser version

This information helps us adapt our services for better performance, functionality, and overall user experience.

Usage Analytics and Behavioural Data

21 Casino employs tools to track usage patterns on the platform. This includes collecting data such as:

• Game preferences (selected games or game categories)
• Average playing time per session
• Amount spent during a single play period

This information enables us to refine our services, improve user engagement, and better understand player preferences.

Cookies and Tracking Technologies

We utilize cookies and other tracking technologies to enhance your experience on the platform:

• Session identifiers (to keep track of active sessions)
• Preference storage (saving selected settings or game states)

Cookies may also help third-party organizations deliver relevant advertising or marketing communications based on user behaviour. If you wish to modify cookie settings, you can adjust browser permissions accordingly.

Communication Preferences

We provide options for customizing communication preferences:

• Promotional emails and push notifications
• In-app alerts (including any related messages)
• Mobile SMS alerts

Please note that not all types of communication are opt-in only; however, we respect your choices regarding promotional materials. You can always adjust these settings as needed.

Data Storage and Retention

21 Casino holds onto your personal information for a set period:

• Account data (username, contact details): retained during account inactivity
• Registration history: deleted when you request removal of the associated account
• User analytics & behavioural data: maintained until it ceases to contribute valuable insights

When deleting any part of this data, we ensure that applicable regulations are adhered to.

Security and Account Protection

21 Casino ensures strong security measures for user protection:

• Password hashing (to protect login credentials)
• Regular updates & patches (for platform vulnerabilities)
• Incident response plan in place (in case of data breaches)

Our aim is always to maintain the highest level of data confidentiality, integrity, and availability.

Account Access and Password Protection

To maintain your account security:

• We strongly recommend using a unique password combination
• Your credentials are stored securely with hashed versions; login details will not be shared or accessible to our support staff

We encourage users to select strong, memorable passwords for enhanced protection.

User Rights Regarding Personal Data

You hold certain rights regarding the management of your personal information:

• Right to access (view and correct) any data collected about you
• Right to erasure (deletion), with restrictions on public records or compliance obligations
• Right to object (withdrawal from active use, promotional communication)
• Right to restrict processing when disputing accuracy

In cases where user rights conflict with regulatory requirements or legitimate operational needs, our compliance procedures take precedence.

Third-Party Services or Integrations

21 Casino works with trusted third-party services for a range of functionalities. These may collect additional data on behalf of the platform:

• Social network integrators (to verify identities)
• Payment processors
• Analytical tools

These services have their own Privacy Policies that regulate how they handle user information.

Responsible Handling of User Information

We adhere to responsible practices in managing your personal details, respecting applicable regulations and maintaining transparency within our terms:

• Data minimization: collecting only necessary data for operations or marketing goals
• Purpose limitation: clearly defining the purpose behind any collected data
• Accountability: taking responsibility when errors occur

Age Restrictions and Minor Protection

To protect minors from potential harm, we strictly enforce age restrictions based on jurisdictional requirements. A minimum of 21 years old applies to our platform.

For users below this threshold or those needing assistance with managing their account:

Please refer them directly to a trusted adult or an authority figure for support in managing online presence and data protection decisions.

Compliance with Applicable Privacy Regulations

Our Privacy Policy follows the major regulatory frameworks that govern personal information handling. We ensure adherence to applicable local laws, especially when operating within diverse international markets.

Should discrepancies arise between policies due to different jurisdictions' requirements:

Please note our main office is located in a country with rigorous data protection regulations.